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Leek United rated best building society 2022 for broker satisfaction

24th June 2022

This week, Smart Money People released their bi-annual Mortgage Lender Benchmark announcing Leek United as the top-rated building society.

As the UK’s leading review site in the financial services sector, Smart Money People’s full report details the position of the mortgage market and benchmarks lenders based on brokers’ experiences. The study includes the feedback from over 650 mortgage brokers, sharing their overall experiences with 99 mortgage lenders.

With 20 different themes categorised across the report, mortgage brokers gave a variety of insights into each lender and their overall performance, with Leek United ranking top for their great communication, relationship management and quality mortgage products.

Jacqueline Dewey, CEO of Smart Money People, commented on the results:

“Leek United Building Society has had a fantastic set of results for our H1 2022 Mortgage Lender Benchmark that demonstrates they are very highly regarded by brokers and performing well above the industry average. Their overall rating from brokers placed them at the top of the building society league table and, at 94%, gave them the joint highest rating of any lender in our Benchmark. Leek United also had the highest Net Promoter Score of any lender in our report at +80.0. Well done to everyone at Leek United.”

It's great to be rated, not only as the best building society lender on the market, but for our friendly and helpful staff, flexible criteria and product range, and ease to do business with.

Darren Ditchburn, Deputy Chief Executive at Leek United Building Society, says:

“We’re delighted that Leek United has been rated as the Best Building Society in Smart Money People’s latest Mortgage Lender Benchmark survey (H1 2022). We pride ourselves on delivering a fair and friendly service underpinned by our knowledgeable staff, flexible criteria, and competitive products. We know it’s important that lenders are ‘easy’ to do business with and therefore it’s very pleasing to see high levels of broker satisfaction across the key areas of people, process, and product.”

Smart Money People’s summary report can be viewed on their website to see the breakdown of the top 50 banks, building societies and lenders on the market.

For more information on our mortgage products, visit www.leekbs.co.uk/intermediaries/mortgage-products/