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Putting our members first


Members are our key focus and we want to ensure fair outcomes for you. If something goes wrong, or you think we could do something better, we encourage you to provide your feedback or raise your concerns with us. 

We take member feedback into consideration when we make decisions about our products and services. If you’d like to leave us feedback about a positive experience, or have suggestions about how we could improve, then please click on the 'Leave Feedback' link below and complete the form.

Alternatively, if you’re not happy for any reason, and you think we’ve got something wrong, please click on the 'Make a Complaint' link below and complete the form. We’ll then be able to look into what happened and try to put things right.