Putting our members first
Members are our key focus and we want to ensure fair outcomes for you. If something goes wrong, or you think we could do something better, we encourage you to provide your feedback or raise your concerns with us.
We take member feedback into consideration when we make decisions about our products and services. If you’d like to leave us feedback about a positive experience, or have suggestions about how we could improve, then please complete the feedback form below.
Alternatively, if you’re not happy for any reason, and you think we’ve got something wrong, please tell us about your concerns by completing our complaint form. We’ll then be able to look into what happened and try to put things right.