Need help?
Members are our key focus and we want to ensure fair outcomes for you. If something goes wrong, or you think we could do something better, we encourage you to provide your feedback or raise your concerns with us.
We take member feedback into consideration when we make decisions about our products and services. If you’d like to leave us feedback about a positive experience, or have suggestions about how we could improve, then please complete the feedback form below.
Alternatively, if you’re not happy for any reason, and you think we’ve got something wrong, please tell us about your concerns by completing our complaint form. We’ll then be able to look into what happened and try to put things right.
We want to offer a first class customer experience but sometimes things do go wrong. If this happens, tell us about your concerns and we’ll help to put things right.
All the complaints that we receive are dealt with in line with our internal complaints procedure to ensure a fair outcome. To view our complaints procedure please click here.
You can make a complaint by completing our online complaint form below. Alternatively, please contact us at Head Office or at any of our branches.
Leek Building Society received the award of Best Building Society 2023 at the British Bank Awards, sponsored by Smart Money People, on 11 May 2023.
Leek Building Society is a trading name of Leek United Building Society, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority with firm reference number 100014. Our details can be found on the Financial Services Register at https://register.fca.org.uk/s/. Leek United Building Society’s address for service is 50 St. Edward Street, Leek, Staffordshire ST13 5DL.
