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General Savings FAQs

  • How does a savings account work?

    To understand a savings account you need to think of it as a place to store your money over a long period of time. As you save money into the account, we also add to it by paying interest on the amount held in the account. The more money you save, the more interest you earn.

    The amount of interest you receive is determined by the rate offered on your savings account, which can be found on your account terms and conditions.

  • Can I take money from a savings account?

    You can withdraw money from the majority of our savings accounts. However, this is not possible on all accounts. Fixed Rate Bonds, Fixed Rate ISAs and our Junior Cash ISA all restrict you from withdrawing funds until an agreed date. Other accounts, such as Regular Saver accounts may limit the number of withdrawals per year, this may vary depending on the specific product so it is best to check the individual product terms and conditions if you are unsure.

    Take a look at the account terms and conditions to find out whether a withdrawal is possible on the chosen account.

  • Can I withdraw money from a savings account early?

    If your savings account is instant access, you will be able to withdraw money whenever you like.

    If your savings account has a fixed term, you won't be able to withdraw funds until the account has matured, for example, our Fixed Rate Bonds, Fixed Rate ISAs, Junior Cash ISA. We sometimes allow the discretion for early withdrawals in exceptional circumstances, but it is best to check the individual savings account terms and conditions if you are unsure.

  • Can I send a Faster Payment from a Savings account?

    Yes if the Savings account allows this. If you want to send your savings electronically to your nominated bank account but can’t get into a branch, you can send written instructions to us.

    What we need from you 
    The request must be in writing and state the following:

    • The account holder(s) name(s)
    • The Leek account number that funds are to be sent from
    • The details of the nominated account you wish to send funds to – Account Number, Sort Code, Reference (if applicable)
    • The amount to be sent (max £25,000 )
    • The reason for the withdrawal
    • Your signature(s)
    • Daytime contact telephone number

    Your nominated account must be a UK current account held in your name ( solely or jointly ) and be registered to your residential address.

    What do we do

    Upon receipt of the above we will check the paperwork against our records. If we require any further information we will contact you directly to request this.

    Once we have everything we will send the funds to your nominated account (these normally arrive by close of business that day if sent before 3pm).

    If you have any further questions please don’t hesitate to contact us on 0800 093 0004 or speak to your local branch.

    For more information on fraud awareness click here.

  • Can I pay into a savings account by direct debit?

    No, not by direct debit. However, it is possible to make regular payments into some of our savings accounts by standing order.

    You can use your internet banking facility to make payments direct to your account. Please make these to the account of Leek Building Society at HSBC Bank plc by quoting the following:

    Account Name: Leek Building Society
    Sort Code:  40-05-30
    Account Number: 74578031
    Reference: Your own 11 digit Leek Building Society account number (found on the first page of your passbook).

    Please note that your Leek Building Society account number must be quoted as the reference in order for the payment to reach your account and the reference must not include any other numbers or characters.

    If you don't have internet banking, you can print and complete a Standing Order Mandate, then send it to your bank.

  • What is the maximum I can save each year?

    This depends on the account you have opened:

    • Cash ISA - You can deposit up to £20,000 per year.
    • Junior Cash ISA - You can deposit £9,000 per year.

    Check the terms of your specific account to find out the full details of any limits on what you can save.

  • How much of my savings are protected?

    In respect of deposits, a depositor who is eligible is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The limit relates to the combined amount in all the eligible depositor's accounts with the building society, including their share of any joint account, and not to each separate account.

    Large companies and small local authorities are also covered by FSCS for compensation up to the limit of £85,000.

    Please see our; Financial Services Compensation Scheme Information Sheet and Exclusions List which summarises details of the Scheme.

  • Can I have multiple savings accounts?

    As a general rule, you can hold more than one savings account with Leek Building Society.

    However, in some circumstances there may be certain restrictions. For example, you can have multiple ISAs, but you can open only one cash ISA in each tax year. Another example is if a specific type of savings account is restricted to one per customer. You’ll need to check the terms and conditions of the account. 

FAQs about Interest Rates

proving your identity

Proving your Identity

When you apply to open a new account with the Society, you might need to provide identification to confirm your name and address.

Find out more
fees and charges

Fees and Charges

Outlining the fees and charges you may incur in connection with your Leek Building Society savings account.

Find out more
useful information

Useful Information

Support for new members and existing members. information on our application forms, fees and charges, interest rates and the FSCS.

Find out more

Leek Online FAQs

  • How do I register to use Leek Online?

    If you are an existing customer you can register by clicking here

    More information can be found in our Leek Online registration guide here

    If you are a new customer and would like to open an account, first browse our range of accounts on our website.  Once you've found an account you'd like to apply for, use the 'Apply Online' button on the relevant page. 

  • What is the nominated account?

    A nominated bank account is a valid UK bank account which must be held in your name (either solely or jointly with another person) and has a valid sort code and account number. The account that you provide as your nominated account will be the only account to which any electronic faster payments made from Leek Online can be paid.

  • My email address has already been used, what can I do?

    A unique email address is required for each Leek Online registration. If you share an email address which has already been used you will need to create a new one in order to register. 

  • I have forgotten my login details

    If you have forgotten your username please click the 'Forgot my username' link on the Login page and a reminder will be sent to the email address registered to your Leek Online account. 

    If you have forgotten your password please click on the 'Forgot my password' link on the Login page. A reset code will be sent to the email address registered to your Leek Online account which will allow you to reset your password. 

    If you have forgotten your memorable word please click on the 'Forgot Memorable Word' link on the Memorable Word page to allow you to reset your memorable word. 

    If you have forgotten your username and password you will be asked to call us on 0808 281 9308 to verify your details before we provide you with the relevant details. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).

  • Account locked? - I can't access Leek online

    If your account has been locked you will need to call us on 0808 281 9308 in order for us to verify your details and unlock your account. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).

  • My verification code does not work

    You can request a new verification code by logging on to Leek Online and requesting a new one using the 'Request a New Code' button. A new code will then be sent to you in the post. 

  • I have not received my verification code

    Your verification code will be sent to you in the post. If, after providing any required information, you have not received the code after 10 days you should log into your online savings account and request a new one

  • I have not received my username and activation code emails

    You should check if the emails are in your spam folder and then call us on 0808 281 9308 if they have not been received. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).

  • How to contact us if you have a query with your online savings account?

    You can login in Leek Online and use the Send A Message function on the Account Overview page to send us a secure message. We will aim to respond within 1 working day.

    You can call us on 0808 281 9308.  Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).

    Alternatively, you can visit one of branches where the staff will be pleased to assist you.

  • Why do I need to provide proof of ID when opening an account online

    When opening an account we will ask for proof of identification to allow us to verify the account holder and prevent fraud. 

    If you are an existing customer, we will check our records to see if we already hold ID for you. If we cannot verify you, we will write to you to ask you to provide additional documentation.

  • What happens if my electronic identity check is unsuccessful?

    If your electronic identity check is unsuccessful please do not be concerned as this may be due to a number of reasons  

    If you are an existing customer we will check our records to see if we already hold ID for you. If we cannot verify you, we will contact you to ask you to provide additional documentation. Once we have everything we need we'll send you a secure message and an email to let you know.

  • Can I open a young saver account online?

    Young saver accounts are not available to open online. 

    You can open a young saver account in one of our branches or through the post. 

  • Can I view an account online that I have Power of Attorney (POA) for?

    Yes you can. Provided there are no restrictions in the documents, or the attorneys aren’t going to act jointly.  As an attorney you should register for online as yourself and operate the account as the donor would, in line with account terms and conditions.

    Click on the LOGIN button on our website and “Register” yourself to Leek Online. When prompted for personal information please enter your details and not the person who is named on the account.

  • How can I send money to my online savings account

    The quickest way to pay money into your account is from another bank or building society using the folowing details:
    Bank Name: Leek Building Society
    Sort Code: 400530
    Account Number: 74578031
    Reference: please use your 11 digit account number 

    If you wish to deposit a cheque you can do this in any of out branches or by sending it to Leek Building Society, 50 St. Edward Street, Leek, ST13 5DL.

    Cash can be deposited in any of our branches. Please note that you will need to provide proof of your identity when using one of our branches.

  • Can I set up a regular payment between my Leek Building Society accounts?

    You can set up, amend or cancel regular payments by using the Manage Regular Payments function within the Manage Account facility.

  • How long will it take to transfer funds to my nominated account?

    Payments are sent between the hours of 5am and 10.30pm Monday – Friday, not including UK bank holidays. Payments will normally be sent within 2 hours subject to security checks.

    You can make a withdrawal outside of the times above; we’ll deduct the money from your account straight away and send the money to your bank at the next available opportunity. This will normally be on the next weekday which isn’t a bank holiday.

    We submit all withdrawal funds via the Faster Payments system to your nominated bank account. It will usually take one working day for the cleared funds to reach your nominated bank account. 

  • Is there a limit to the amount I can withdraw from my savings account online?

    You can withdraw £25,000 per person, per day by faster payment from your savings account. 

    Larger amounts can be sent using the CHAPS functionality and is subject to a £20 fee.

  • I cannot see all of my accounts online.

    The majority of accounts are available to view online, however there are a small number of accounts which are not:
    Business accounts
    Charity accounts
    Accounts which allow direct debit payments

  • How do I update my contact details?

    Log in to Leek Online and go to the menu shown on the top left hand corner of your Account Summary page and select the relevant option from the drop down menu. 

  • How do I check the interest rate of my online savings account?

    Log in to Leek Online and go the Savings Account Summary page. Click on the View Account button for the relevant account and then choose Manage Account. You can then select the Interest Rate History option to view the current and previous interest rates applied to your account. 

  • Can I close my savings account online?

    Some savings accounts can be closed online. If this option is not available to you in the Close Account function within the Manage Account facility you can contact us on 0808 281 9308 or use the 'Send a Messge' facility to discuss your closure request. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).

    ISA accounts cannot be closed online. ISA accounts can be closed by visiting one of our branches or by writing to us at Leek Building Society, 50 St. Edward Street, Leek, ST13 5DL.

  • How can I / do I need to update my current passbook with digital transactions

    Any transactions made on your account will be visible on the Savings Account Summary page, therefore you do not need to update your passbook.

    If you still wish to update you passbook you can request this by presenting it in any of our branches or by posting it to Leek Building Society, 50 St. Edward Street, Leek. ST13 5DL.

  • Can I access my online savings account from outside of the UK?

    You can only access Leek Online whilst in the UK.

  • There is a transaction on the savings account that I do not recognise

    You can notify us of your concern by using the 'I have a query about one of my transactions' function on the Savings Account Summary page of your Leek Online account. We will aim to respond within 1 working day.

    This functionality will also allow you to request that online transactions on the account are prevented until the query has been resolved, if you wish to do so.

    Alternatively you can call us on 0808 281 9308. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).

  • I think my online account has been compromised, what should I do?

    If you think that your account has been compromised please call us on 0808 281 9308 to alert us. We can discuss your concerns and also block your online account if required whilst the matter is being investigated. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).

    We would also recommend that you change your password, memorable word and hint. You should keep these secure by not writing them down or storing them on your personal computer. Keep them secret and never share these details with anybody else. We will never ask you for this information when talking to you.