If you are an existing customer you can register by clicking here
More information can be found in our Leek Online registration guide here
If you are a new customer and would like to open an account, first browse our range of accounts on our website. Once you've found an account you'd like to apply for, use the 'Apply Online' button on the relevant page.
You should check if the emails are in your spam folder and then call us on 0808 281 9308 if they have not been received. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).
Your verification code will be sent to you in the post. If, after providing any required information, you have not received the code after 10 days you should log into your online savings account and request a new one
Log in to Leek Online and go to the menu shown on the top left hand corner of your Account Summary page and select the relevant option from the drop down menu.
Some savings accounts can be closed online. If this option is not available to you in the Close Account function within the Manage Account facility you can contact us on 0808 281 9308 or use the 'Send a Messge' facility to discuss your closure request. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).
ISA accounts cannot be closed online. ISA accounts can be closed by visiting one of our branches or by writing to us at Leek Building Society, 50 St. Edward Street, Leek, ST13 5DL.
You can set up, amend or cancel regular payments by using the Manage Regular Payments function within the Manage Account facility.
If you think that your account has been compromised please call us on 0808 281 9308 to alert us. We can discuss your concerns and also block your online account if required whilst the matter is being investigated. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).
We would also recommend that you change your password, memorable word and hint. You should keep these secure by not writing them down or storing them on your personal computer. Keep them secret and never share these details with anybody else. We will never ask you for this information when talking to you.
Young saver accounts are not available to open online.
You can open a young saver account in one of our branches or through the post.
You can only access Leek Online whilst in the UK.
A unique email address is required for each Leek Online registration. If you share an email address which has already been used you will need to create a new one in order to register.
Log in to Leek Online and go the Savings Account Summary page. Click on the View Account button for the relevant account and then choose Manage Account. You can then select the Interest Rate History option to view the current and previous interest rates applied to your account.
The majority of accounts are available to view online, however there are a small number of accounts which are not:
Accounts which allow direct debit payments
You can login in Leek Online and use the Send A Message function on the Account Overview page to send us a secure message. We will aim to respond within 1 working day.
You can call us on 0808 281 9308. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).
Alternatively, you can visit one of branches where the staff will be pleased to assist you.
The quickest way to pay money into your account is from another bank or building society using the folowing details:
Bank Name: Leek Building Society
Sort Code: 400530
Account Number: 74578031
Reference: please use your 11 digit account number
If you wish to deposit a cheque you can do this in any of out branches or by sending it to Leek Building Society, 50 St. Edward Street, Leek, ST13 5DL.
Cash can be deposited in any of our branches. Please note that you will need to provide proof of your identity when using one of our branches.
You can withdraw £25,000 per person, per day by faster payment from your savings account.
Larger amounts can be sent using the CHAPS functionality and is subject to a £20 fee.
If your account has been locked you will need to call us on 0808 281 9308 in order for us to verify your details and unlock your account. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).
If you have forgotten your username please click the 'Forgot my username' link on the Login page and a reminder will be sent to the email address registered to your Leek Online account.
If you have forgotten your password please click on the 'Forgot my password' link on the Login page. A reset code will be sent to the email address registered to your Leek Online account which will allow you to reset your password.
If you have forgotten your memorable word please click on the 'Forgot Memorable Word' link on the Memorable Word page to allow you to reset your memorable word.
If you have forgotten your username and password you will be asked to call us on 0808 281 9308 to verify your details before we provide you with the relevant details. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).
When opening an account we will ask for proof of identification to allow us to verify the account holder and prevent fraud.
If you are an existing customer, we will check our records to see if we already hold ID for you. If we cannot verify you, we will write to you to ask you to provide additional documentation.
A nominated bank account is a valid UK bank account which must be held in your name (either solely or jointly with another person) and has a valid sort code and account number. The account that you provide as your nominated account will be the only account to which any electronic faster payments made from Leek Online can be paid.
Payments are sent between the hours of 5am and 10.30pm Monday – Friday, not including UK bank holidays. Payments will normally be sent within 2 hours subject to security checks.
You can make a withdrawal outside of the times above; we’ll deduct the money from your account straight away and send the money to your bank at the next available opportunity. This will normally be on the next weekday which isn’t a bank holiday.
We submit all withdrawal funds via the Faster Payments system to your nominated bank account. It will usually take one working day for the cleared funds to reach your nominated bank account.
If your electronic identity check is unsuccessful please do not be concerned as this may be due to a number of reasons
If you are an existing customer we will check our records to see if we already hold ID for you. If we cannot verify you, we will contact you to ask you to provide additional documentation. Once we have everything we need we'll send you a secure message and an email to let you know.
You can request a new verification code by logging on to Leek Online and requesting a new one using the 'Request a New Code' button. A new code will then be sent to you in the post.
You can notify us of your concern by using the 'I have a query about one of my transactions' function on the Savings Account Summary page of your Leek Online account. We will aim to respond within 1 working day.
This functionality will also allow you to request that online transactions on the account are prevented until the query has been resolved, if you wish to do so.
Alternatively you can call us on 0808 281 9308. Lines are open 9am to 5pm Monday to Friday (excluding UK holidays).
Any transactions made on your account will be visible on the Savings Account Summary page, therefore you do not need to update your passbook.
If you still wish to update you passbook you can request this by presenting it in any of our branches or by posting it to Leek Building Society, 50 St. Edward Street, Leek. ST13 5DL.
Yes you can. Provided there are no restrictions in the documents, or the attorneys aren’t going to act jointly. As an attorney you should register for online as yourself and operate the account as the donor would, in line with account terms and conditions.
Click on the LOGIN button on our website and “Register” yourself to Leek Online. When prompted for personal information please enter your details and not the person who is named on the account.