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0800 093 0004

Your mortgage support hub

Get all the mortgage help you need all in one place. Find useful FAQs, guides, product finders, mortgage calculators, contact information and other helpful links on this dedicated mortgage support hub.

Mortgage finder tool

Access our mortgage finder tool and find the right mortgage deal for you.

Use Our Mortgage Finder Tool

Mortgage FAQs

Find the answer to your mortgage-related questions by visiting our FAQs page. 

Discover Mortgage FAQs

Struggling to pay your mortgage?

You're not alone. See how we can support you

Helpful mortgage documents

Download the FREE documents below, including our tariff and mortgage charges, statement of practice for borrowers, and detailed article 'Guiding you through the homebuying process'. These useful documents are here to provide you with the additional mortgage support you need.

Tariff of Mortgage Charges Statement of Practice Homebuyers Guide

New mortgage customers

Discover our award-winning range of competitive mortgage products, and find expert support tailored for first-time buyers, remortgaging, and more. 

New Mortgage Customers

Existing mortgage customers

Unlock our exclusive mortgage products designed for existing customers looking to remortgage, move home or borrow more.

Existing Mortgage Customers

Buy to let mortgages

Thinking of buying or remortgaging an investment property? Explore our range of buy to let mortgages designed to suit your goals.

Buy to Let Mortgages

First time buyer mortgages

Looking for guidance and support with first-time buyer mortgages? We're here to help every step of the way.

First Time Buyer Mortgages

Use our mortgage calculator to see how much you can borrow

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Mortgage Charter

On Monday 26 June 2023, the Chancellor announced a new Mortgage Charter to provide a range of support measures for struggling mortgage borrowers.

Leek Building Society welcomes the Chancellor's announcement and we pledge our full support to the measures outlined within the Charter.

Looking for face-to-face mortgage support?

If you’d prefer to speak with a member of our team in person, pop into your local branch and get the mortgage help and advice you need.

Find Your Local Branch

Other useful information

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Accessibility support

Accessibility support

We strive to provide appropriate support and achieve fair treatment and good outcomes for customers. Click for more information on our tools available which help with everyday challenges or difficulties.

Bereavement advice

Register a bereavement

We understand that losing someone close to you is an emotional and distressing time, so we'll do all we can to offer you help and support.

Fraud Support

Fraud and Security Support

Read more on how you can avoid being defrauded by following our useful tips.

Financial abuse support

Financial Abuse Support

Learn more from UK Finance on how financial firms can help if you are a victim of financial abuse by clicking the link below.

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Help and support for domestic abuse

Domestic Abuse

Find out from www.gov.uk on how to get help if you or someone you know is a victim of domestic abuse.

Make a complaint

Make a complaint

If you have a complaint, we believe passionately in delivering a prompt response to your concerns. Read more to find out how we look to put things right.

Accessing your account

Can't visit a branch

We know that getting into branch isn’t possible for everyone. If that’s the case, we have a few options available to you.

Help and support - Useful contacts

Useful Contacts

There are several third party helplines available who offer advice, knowledge and support when it comes to your finances and wellbeing. Click to find more information.

If you'd like to notify us of any additional support you need, simply let us know below or call 0800 093 0004.

THE MORTGAGED PROPERTY (WHICH COULD BE YOUR HOME) MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.