Careers at Leek Building Society

Current Vacancies

• > Branch Manager - Derby

  Employment type: Full-time, permanent position.

   

  Job Purpose & Scope

  • To lead branches under their responsibility, ensuring the delivery of great customer experiences and desired customer outcomes.
  • To recruit, develop, and lead their branch team, ensuring that all objectives are achieved to support the delivery of the Society’s Corporate Plan.
  • To be an ambassador for the Leek Building Society brand building and developing relationships within the local community.
  • To lead by example demonstrating the Society’s Values and deliver the expectations set out in branch objectives through the balanced scorecard approach.

  For further details on this role and how to apply, please click on the ‘Find out more’ link below:

   

  Job Description – Branch Manager

  Equal Opportunities Form

   

  Find out more

• > Customer Assistant Apprenticeship - Macclesfield branch

  Employment type: Full-time, 2-Year Apprenticeship

  Job Purpose & Scope

  To deliver excellent customer service by building strong relationships with existing and new members and promoting the Society’s products and services.
  
  The role holder will contribute to the overall success of the branch by working collaboratively with colleagues, supporting team performance, and demonstrating leadership behaviours through role modelling, knowledge sharing, and a proactive approach to continuous improvement.
  
  During your employment you will complete the Level 3 Senior Financial Services Customer Adviser Apprenticeship.

  As a Customer Assistant, you’ll be key to the following:

  • Build strong relationships with customers, promoting member loyalty through high-quality interactions across face-to-face, telephone, and digital channels.
  • Identify customer needs and recommend appropriate products and services, either directly or through referral to specialist colleagues.
  • Operate within open member areas, proactively engaging with customers to enhance their experience and maximise service opportunities.
  • Demonstrate flexibility and adaptability to meet customer needs in line with the Society’s Values.
  • Deliver all transactions accurately and efficiently, ensuring compliance with operational procedures and balancing requirements.
  • Undertake outbound customer contact to promote products and services where appropriate.
  • Act as a role model for excellent customer service, setting standards for others through behaviour and approach.
  • Share knowledge and best practice with colleagues to drive consistent service quality across the team.
  • Demonstrate awareness of how behaviour and communication impacts others, adapting approach to support positive outcomes.
  • Identify and support the continuous improvement of customer experiences through the challenge and development of customer processes’.
  • Encourage customers to provide feedback
  • Conduct customer interviews adhering to the T&C scheme

   

  Job Description – Customer Assistant

  Equal Opportunities Form

   

  Find out more

• > Looking for something else?

  If you’re interested in a career with Leek Building Society and we don’t have any vacancies available, still get in touch. You can email or post your CV with a covering letter and register your interest.

  We look forward to hearing from you.

  recruitment@leekbs.co.uk