Leek Building Society is an award winning, highly admired, local mutual building society that is owned and trusted by its members. We’re a great place to work with a strong sense of family – in a our most recent staff survey, 97% of colleagues said that they were proud to work for Leek Building Society, recommending us as a great place to work. We’ve been crowned as Staffordshire’s Employer of the Year for 2023, and ranked in the top 10 UK employers in the Inspiring Workplaces Award 2024.
We’re also a socially responsible, inclusive employer, proud to be a signatory to the Women in Finance and accredited as a Disability Confident and Menopause Friendly Committed Employer. We have an unflinching focus on making a positive difference to the lives of our members, employees, and the local community.
Employment type: Full-time, permanent position.
Job Purpose & Scope
Our Branch Customer Assistants are an essential part of the Society, relied upon to help new and existing members make the most of their savings, buy their dream home and protect what’s important to them.
If you love to talk to people and have a passion to deliver an exceptional customer experience, then you’ll have the opportunity to engage with our members in the branch. From assisting customers with their savings accounts to helping them get on to the property ladder, you’ll help and support them at every step of their journey.
As part of the branch team, our Customer Assistants work together to get to know our members so that we can ensure they have the products and services they want and need. Talking to our members won’t just be through face-to-face and telephone conversations, you’ll have the opportunity to show off your tech skills by conducting video meetings too.
The role is integral to the efficient running of our branch network and provides great development opportunities which can help to fast track your career.
If all this sounds like something you’d thrive at, this could be just the opportunity for you!
For further details on this role and how to apply, please click on the ‘Find out more’ link below:
Job Description – Roving Customer Assistant
Find out more
Employment type: Full-time, permanent position
Job Purpose & Scope
This is an exciting opportunity to lead the second line oversight of our technology transformation journey. If you’re a proactive and experienced cyber and technology practitioner, we’d like to hear from you.
The role involves supporting the business in delivering its IT & cyber security strategy by providing independent oversight and assurance in respect of the management of the associated risk & control environment, particularly in the context of BAU activity, change initiatives, business continuity, supplier management and operational resilience.
For further details on this role and how to apply, please click on the ‘Find out more’ link below:
Job Description – Technology Risk Oversight Manager
Find out more
If you’re interested in a career with Leek Building Society and we don’t have any vacancies available, still get in touch. You can email or post your CV with a covering letter and register your interest.
We look forward to hearing from you.
As a fair, responsible and inclusive employer, we’re committed to making a positive difference to the lives of our staff. Take a look at some of the benefits of working at Leek Building Society.
Learn about our benefitsWe’re proud to be a business that has a strong history developing our people. Whatever your role, your personal development plan will support you to progress in your career with Leek Building Society.
Training and DevelopmentWe love great feedback from our staff. Click here to read what they have to say about working at Leek Building Society.
See what our staff thinkAs the public face of Leek Building Society, our newly refurbished branches and branch staff are an integral part of the ongoing success and with a network across Staffordshire, Cheshire, Derbyshire and Shropshire, you’re sure to find the perfect role near you.
There are many career opportunities throughout our Branch Network including:
♦ Branch Managers
♦ Mortgage Advisers
♦ Customer Assistants
Our Customer Service Centre has recently been transformed, and is home to over half of the Society’s employees and is based in the heart of the beautiful market town of Leek in the Staffordshire Moorlands. Being home to various departments, presents a host of career opportunities.
Departments at our Customer Service Centre include:
♦ Mortgages
♦ Savings
♦ Marketing
♦ Products
♦ Human Resources
♦ Finance
♦ Administration Support
♦ Facilities
♦ Information Technology
♦ Risk and Compliance
♦ Change Management
The Society believes that a clear and succinct statement of beliefs and values is a vital part of defining the corporate culture of our organisation. This cultural message is seen as the foundation upon which policy, staff attitude, management approach and most importantly good customer outcomes rest.
Our values define the way in which we behave, both as an organisation and individually, as well as defining the experience of anyone who comes into contact with Leek Building Society.
Members First - We ensure our members are our key focus. We always strive to exceed their expectations. We ensure fair customer outcomes.
Responsibility - We understand our role within the organisation and take responsibility not only for meeting our performance objectives but also for continuously improving our business. In terms of Environmental, Social and Governance responsibilities, we play our individual part in supporting the Society to achieve its goals.
Collaboration - We collaborate with our colleagues and external partners to deliver our purpose and to ensure we operate to the highest possible standards.
Integrity - We adhere strictly to the highest standards of conduct, risk management, ethics and honesty in all that we do.
We are a mutual organisation that puts our members and local communities at the heart of everything we do. We're committed to being an equal opportunity employer, and promoting a culture for everyone to be treated as individuals and in a fair and consistent way.
As an important step towards meeting our gender diversity aspirations, we are proud to have signed HM Treasury's Women in Finance Charter.
Our Equality, Diversity and Inclusion Policy highlights the Society's positive approach in recognising that everyone is different. Whether you are a member or an employee, the Society embraces equality, diversity and inclusion to create better outcomes for all.
.png)
As part of the Government's Disability Confident scheme, we strive to make the most of the talents disabled people can bring to our workplace.
By paying our employees a real Living Wage, we are making a stand to ensure our staff can earn a wage which is enough to live on.
We’ve been accredited by the Good Business Charter for being a responsible and ethical employer for how we support our staff in ways such as pay and health and wellbeing.
.png)
