Need help?
Help and support can come in a variety of ways. Whether you need a question answering or you've fallen under hardship and need of a bit of extra guidance, you can be confident that when you talk to us, we'll treat you with upmost care. We consider each customer’s individual circumstances and where a need is identified, strive to provide appropriate support.
On this page, you'll find resources to help you with the most commonly asked questions, as well as useful information relating to how we aid and support our customers.
If you're a member of the Society and would like to notify us of any additional support you require, please let us know by using the Contact Form at the bottom of the page, speaking to us in your local branch, or calling us on 0800 093 0004.
If you're concerned about the cost of living, we've compiled a list of helpful tips on areas where you may be able to reduce your bills. Click here to view more.
On Monday 26 June 2023, the Chancellor announced a new Mortgage Charter to provide a range of support measures for struggling mortgage borrowers.
Leek Building Society welcomes the Chancellor's announcement and we pledge our full support to the measures outlined within the Charter. The full Charter can be found by clicking here.
Click here for more information
When life gets complicated the last thing you should have to worry about is money. So if your circumstances change and you need access to your savings to cope, we will review your account(s) and waive any penalties and withdrawal restrictions*. This even applies to fixed rate bonds and ISAs.
*A significant change in circumstances is defined as: critical or terminal illness, death, redundancy, nursing home or elderly care costs, divorce or court order, for you or an immediate relative
We strive to provide appropriate support and achieve fair treatment and good outcomes for customers. Click for more information on our tools available which help with everyday challenges or difficulties.
We understand that losing someone close to you is an emotional and distressing time, so we'll do all we can to offer you help and support.
Learn more from UK Finance on how financial firms can help if you are a victim of financial abuse by clicking the link below.
Find out from www.gov.uk on how to get help if you or someone you know is a victim of domestic abuse.
If you have a complaint, we believe passionately in delivering a prompt response to your concerns. Read more to find out how we look to put things right.
We're always happy to help you, whatever your query. Click through for more information on how to get in touch with us.
There are several third party helplines available who offer advice, knowledge and support when it comes to your finances and wellbeing. Click to find more information.
Leek Building Society received the award of Best Building Society 2023 at the British Bank Awards, sponsored by Smart Money People, on 11 May 2023.
Leek Building Society is a trading name of Leek United Building Society, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority with firm reference number 100014. Our details can be found on the Financial Services Register at https://register.fca.org.uk/s/. Leek United Building Society’s address for service is 50 St. Edward Street, Leek, Staffordshire ST13 5DL.
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