It is possible to make regular payments into some of our savings accounts. This can be done by standing order.
You can use your internet banking facility to make payments direct to your account. Please make these to the account of Leek Building Society at HSBC Bank plc by quoting the following:
||Leek Building Society
||Your own 11 digit Leek Building Society account number (found on the first page of your passbook).
Please note that your Leek Building Society account number must be quoted as the reference in order for the payment to reach your account and the reference must not include any other numbers or characters.
If you don't have internet banking, you can print and complete a Standing Order Mandate, then send it to your bank.
1. PLEASE DO NOT SEND CASH.
2. Send your cheque(s) and passbook in a pre-paid envelope. Cheques should be made payable to the name of the account holder and not to the Society. You can request a pre-paid envelope by calling any of our branches.
3. The deposit will be recorded in your passbook and the passbook returned to you, together with a transaction request form and a pre-paid envelope.
Alternatively, you can make regular payments by standing order. Please click here to read instructions on how to do this.
NB: Withdrawals can be made by cheque only. Cheques paid into your account must be invested for at least six banking days before withdrawals can be made against them.
1. Complete the withdrawal section of the transaction request form.
2. If you have a notice account, and want to make a penalty free withdrawal by giving us notice, you need to indicate on the transaction request form.
Your withdrawal will be made after the required notice period. If notice has not been previously given, we will make your withdrawal immediately and charge the stated interest penalty.
3. If multiple signatures are required to operate this account, all relevant account holders MUST sign.
4. Send the transaction request form and your passbook in a pre-paid envelope. You can request a pre-paid envelope by calling any of our branches.
5. The withdrawal(s) will be recorded in your passbook. The passbook and cheque(s) will be returned to you together with a replacement transaction request form and a pre-paid envelope.
If you're in the process of moving home, or have already moved, then please remember to advise us once you've changed your address so we can update our records. This will ensure we continue to keep in touch and you'll continue to receive important mailings such as the Annual General Meeting notification. You can do this in one of the following ways:
Please book an appointment with your local branch. It will be helpful to bring your passbook along with you.
Please print and complete a Change of Address Form and post to the following address:
Leek Building Society
50 St. Edward Street
Please note, if your signature authorising the change does not match our records, we may contact you before we can make any changes. Once we receive the completed form, we will process the required changes, update your records and notify you.
If your name has changed, or is about to change, due to marriage, divorce or through deed poll, please tell us as soon as possible so we can advise on the next steps to take for your information to be updated on our records. You can do this in one of the following ways:
Please book an appointment with your local branch, ensuring you bring the official documents supporting your name change (e.g. marriage certificate, change of name deed poll, decree absolute) and also your current passbook(s).
Please print and complete a Specimen Signature Form. You will also need to obtain a certified copy of the official document supporting the change (e.g. marriage certificate, change of name deed poll, decree absolute). For security reasons, please DO NOT send originals of your official document in the post. For more details on certified documents, please read our Proving your identity leaflet.
Please post your completed Specimen Signature Form, certified copy of the official name change document and your current passbook(s) to the following address:
Leek Building Society
50 St. Edward Street
Please note, if your signature authorising the change does not match our records, we may need to contact you for further identification documents before we can proceed. Once we receive the appropriate documents, we will process the required changes, update your records and return your documents and passbook(s) to you.
At times when there has been no activity for several years on an account and we’re unable to locate the account holder (e.g. they may have changed their address without notifying us and forgot about their investment), we class these as lost or dormant accounts.
If you’re trying to locate an old account with us, the best thing to do is to contact your local branch or speak to our Savings Team by calling 0808 281 9308.
We participate in the unclaimed assets scheme established under the Dormant Bank and Building Society Accounts Act 2008. The purpose of the scheme is to enable money in dormant accounts (i.e. Balances in accounts that have been inactive or dormant for 15 years or more) to be distributed for the benefit of the community while protecting the rights of customers to reclaim their money.
Under the scheme, we may transfer an agreed proportion of eligible dormant account balances to Reclaim Fund Ltd (RFL) and the remainder of that balance to charity. RFL is a not-for-profit dormant account fund operator which is authorised and regulated by the Financial Conduct Authority.
If we transfer some or all of the balance of your account to RFL, you will have against RFL whatever right to payment of your balance you would have had against us if the transfer had never happened.
However, we will remain responsible for managing all aspects of the customer relationship with you and for handling all repayment claims (which we will do on behalf of RFL). Therefore, you should continue to contact us in the usual way if you have any queries or complaints in relation to your account or balance. The transfer of some or all of your dormant account balance to RFL will not in any way affect your membership rights with the Society. Both we and RFL participate in the Financial Services Compensation Scheme (FSCS).
The transfer by us to RFL of your balance will not adversely affect any entitlement you have to compensation from the FSCS.
If you think you may have a lost account, but unsure which bank or building society it’s held with, there is a free service you can use called ‘mylostaccount’.
The mylostaccount service was set up by the British Banker’s Association (BBA), the Building Societies Association (BSA) and the National Savings & Investments (NS&I). It covers over 30 banks, all 43 UK building societies and the full range of National Savings & Investments products.
Our commitment to you
In Leek Building Society we are committed to the highest standards of customer care and we want to know what you have to say about our services and products.
Your valued feedback will help us to ensure that we design products and services to meet your needs.
If we get things wrong, your complaint will be dealt with in line with our internal complaints procedure to ensure fair resolution.
View our feedback & complaints page
At Leek Building Society, we understand that it is our responsibility to ensure that all of our customers’ personal and financial details are kept secure and private.
Click the link below to read more about our helpful ideas on how you can avoid being defrauded.
Keeping your details secure
We understand that losing someone close to you is an emotional and distressing time.
In order to help you during this difficult period, we've outlined useful information in our Bereavement Advice leaflet to help you organise any Leek Building Society accounts and to assist you with registering the death with other organisations.
You can contact your local branch or call our Savings Team on 0808 281 9308, where our helpful staff will guide you through the relevant steps. If possible, please call in advance so we can ensure a private room is available.
We will do all we can to help.
Leek Building Society aims to be fair and reasonable in its dealings with customers and our Statement of Practice Investors leaflet sets out important terms and conditions, which apply to all investors.
Please ensure you read and retain the copy given to you when opening your account. Further copies are available from any of our branches or a member of our Savings Team on 0808 281 9308.
Savings products are available to UK residents only.
Leek Building Society branches have a policy restricting the amount which can be withdrawn, in cash and cheque, in any one day.
|Cash withdrawal limit by account holder in person
|Daily limit without notice £500
Daily limit with 48 hours notice £5,000
|Cheque withdrawal limit by account holder in person
|Cheques can be drawn up to a maximum of £250,000. Larger value cheques can be requested from our Customer Service Centre.
|Faster Payment withdrawal limit to a nominated account
|A maximum of £25,000 per day may be made by Faster Payment to a nominated bank account.
A CHAPS payment can be requested for any amounts over the Faster Payment limit. A charge of £20 will be applicable for this service.