Our Current Vacancies

Current Vacancies

• > Customer Outcomes & Complaints Lead

  Employment type: Full-time, permanent position

  Job Purpose & Scope

  The Customer Outcomes & Complaints Lead is responsible for overseeing the Society’s complaints framework and supporting the delivery of good customer outcomes across savings, mortgage and customer service activities.

  Acting as the subject matter expert for complaints, Consumer Duty and customer outcome testing, the role ensures regulatory requirements are met while identifying trends, root causes and conduct risks that may impact customers. 

  ​Through robust analysis, governance and management information, the postholder provides insight and constructive challenge to business areas, helping to drive continuous improvement, improve reduce customer experience and evidence fair value and good outcomes.

  For further details on this role and how to apply, please click on the ‘Find out more’ link below:

   

  Job Description – Customer Outcomes & Complaints Lead

  Equal Opportunities Form

   

  Apply Now

• > Customer Assistant - Macclesfield branch

  Employment type: Full-time, permanent position

  Job Purpose & Scope

  To build relationships with existing and new customers, promoting the Society’s products and services. Working as part of a team to deliver exceptional customer service to meet the needs of our existing and new members.

  As a Customer Assistant, you’ll be key to the following:

  • Building customer relationships and growing member loyalty through the interaction and engagement with them either on a face-to-face basis, over the telephone or via video call. 
  • Identifying customer needs and promoting the products and services that Leek Building Society can provide, whether that be directly or by referring to specialist colleagues. 
  • To make use of open spaces and member zones, you will work in these areas at the direction of your Branch Manager.. You will be expected to utilise your Customer Experience skills training to maximise member engagement and support the provision of exceptional customer service.
  • To demonstrate flexibility in action and thinking to provide excellent customer service in line with the Society’s Values. 
  • To carry out any tasks that have been delegated from the Branch Manager. 
  • To contact customers by outbound telephone calls to promote the Society’s products and services.
  • To process all customer requests accurately and efficiently, making sure that tills balance and all administration is processed accurately first time.
  • To achieve individual objectives, supporting the achievement of Branch Network objectives and thereby contributing to the overall success of the Society. 
  • ​To work from other branches from time to time to support operational demand requirements.

  If you're passionate about providing exceptional customer service and are ready to help make a difference in our members' financial journeys, we’d love to hear from you.

  For further details on this role and how to apply, please click on the ‘Find out more’ link below:

   

  Job Description – Customer Assistant

  Equal Opportunities Form

   

  Find out more

• > Looking for something else?

  If you’re interested in a career with Leek Building Society and we don’t have any vacancies available, still get in touch. You can email or post your CV with a covering letter and register your interest.

  We look forward to hearing from you.

  recruitment@leekbs.co.uk